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FREQUENTLY ASKED QUESTIONS

Check out some of our FAQ's asked by other modern, mindful women. From questions about our crystal-based products to our services and expertise, discover why Sticks + Stones will become your favorite Australian wellness shop.

Cant find what your looking for? Get in touch with us below on our contact form.

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ARE ALL YOUR PRODUCTS HANDMADE IN AUSTRALIA?

  • Yes, all our products are handmade in our Melbourne based Sticks and Stones Studio. Why? Because we believe that our unique handmade touch further infuses these amazing stones with intention and adds a special meaningfulness to it, created just for you. This way every piece is extraordinary in its own way.
  • We do our best to source as much as we can from local Australian crystal store suppliers so that our community is constantly supporting and giving back to each other. By supporting us, you are also supporting many other small companies in our economy.

WHERE DO YOU SOURCE YOUR GEMSTONES FROM?

  • All our healing crystals and gemstones are naturally formed and come from continents all all around the globe. We do our best hand select our crystals from local Australian businesses and suppliers.
  • Our handmade crystal jewelry is designed to be beautiful and unique just like our customers. As such, we prefer to hand pick crystals for not only their shape and color but also their feel and impression.
  • Because we want you to be able to work with your crystals as soon as they arrive - our finished pendants are also cleansed/charged before we ship them. So all you need to do is open, program your intention and use!

WILL MY JEWLLERY TARNISH?

  • We source high quality 14K gold filled wire and chains to increase longevity of our products and avoid risk of tarnishing.
  • Gold filled is highly superior to gold plated. Plating is very thin and so will dissolve overtime due to the elements and use. When this happens, the gold will reveal the metal beneath it. Gold filled is gold the entire way through the piece, meaning any tarnishing or impurities that develop can be easily cleaned or sanded away - leaving your pieces as flawless as when you first got it!
  • Our silver jewelry is all .99% fine silver filled wire and chain. We chose this over sterling silver as it has greater tarnish resisting abilities and a more white toned and refined appearance. This makes our sublime silver pieces superior to a lot of what is on the current Australian market.
  • We also do our best to source our wire and chains from the same suppliers so that our shades of gold/silver can match as best as possible.

WHAT DO YOU USE TO MAKE YOUR CANDLES?

  • Our carefully curated crystal infused candles combine essential oils, universal medicinal herbs and healing gemstones to create fragrant and therapeutic candles. The elements of all our candles are attuned with a common energy - whether that be love, motivation or peace. These can be used to enhance the users personal manifestations and encourage certain energies to thrive within their households.
  • We use a hand-crafted blend of soy and crystalizing palm wax. Both are natural and organic waxes that are 100% biodegradable. Palm wax is a very clean burning wax which has a high fragrance dispersion and a captivating crystalizing pattern when it solidifies. Due to its higher melting temperature, it also creates a longer lasting candle that can burn for approximately 30 hours.
  • Soy wax is a much softer wax which assists the palm wax to burn well even in cooler climates or seasons. It also assists the wax by releasing a stronger burst of scent when initially lit so the candle doesn’t need to burn for hours to have your home smelling amazing!

MY CANDLE IS TUNNELING, HOW CAN I FIX IT?

  • Candle tunnelling can happen for a variety of reasons, but not to fret! Tunnelling can be solved quite simply with a roll of tin foil. Simply wrap your candle in a few layers of foil, positioning the foil so that some extra is sticking up over the top of the candle, like a little winter puffer jacket. Fold this extra foil over the top of the candle where the extra wax is, leaving a gap for smoke an oxygen to access the candle. Then, light away.
  • The metal foil with help trap the heat and allow that built up wax to heat up and melt away, this can take approximately 1-3 hours.
  • Ones the stuck wax has melted away, remove the foil jacket and enjoy your tunnel-free candle.

WHAT IS STICKS + STONES CREATIVE ABOUT?

  • Sticks and stones creative is a modern mindfulness brand aimed at empowering women to transform their lives through the effortless inclusion of daily mindfulness.
  • We do this through educating our audience about crystals, mindfulness techniques and self-love. By helping women connect to their most authentic selves and desires, Sticks + Stones paves the way for people to connect crystals with their goals for an empowering sense of confidence. Helping them to overcome their struggles and shape their life into one that inspires confidence, self-love and success.
  • To learn more about our brand story, our founder and what we do - head to Our Mission Page.

HOW DO YOU KNOW SO MUCH ABOUT CRYSTALS?

  • Our founder, Suzie, has a innate connection with crystals and her knowledge has been accumulated through not only personal research and experience but also professional training. Whether its 5 day short courses or 6 month certifications and ashrams in India, Suzie is always first in line when it comes to bridging the gap between our physical and spiritual worlds.
  • Our spiritual content and guidance is all aimed towards the beginner to intermediate in spirituality and crystals. We focus on making things simple and easy to understand - and of course... FREE!
  • We do this because as much as providing you with our beautiful healing crystal products, we want to make sure you know how to use them too! We want to help you connect with yourself, and in turn bridge your own personal gap between your physical and spiritual reality.
  • We are always looking for ideas, suggestions and feedback to help give our modern, mindful women exactly what they need. So, feel free to Contact Us if there is anything you need help with. Plus, any resource suggestions go in to win a self love care package prize (drawn quarterly).

HOW DO I ACCESS YOUR FREE CONTENT AND CRYSTAL HEALING GUIDES?

  • We love sharing our knowledge with you, all of our resources are free to our ASPIRING Mindfulness Hub Subscribers. This Hub gives you access to our downloadable workbooks, journals and guides as well as weekly spiritual and crystal teachings direct to your inbox.
  • Another great place to quench your curiosity is through our crystal blog where we break down crystals, mindfulness and mental health techniques into bite-size 5 to 10 minute reads.
  • Ones the stuck wax has melted away, remove the foil jacket and enjoy your tunnel-free candle.

CAN I CUSTOMIZE ANY OF YOUR PIECES?

  • While we don't make custom pieces, we do offer some customizable flexibility. Majority of our crystal pendants feature customizable chain lengths and styles at different costs.
  • Our pendants also universally fit on most of our beaded chains. So you can mix an match your jewelry pieces to customize your crystal combination.
  • If you have ay specific size requests, especially with rings or bracelets, you can contact us and we can either add a chain extender at an additional cost or create a piece of the same style with your desired element or size.
  • If you have any questions about customizing your crystal jewelry pieces, then feel free to get in touch via our Contact Page

HOW ARE YOUR ORDERS PACKAGED?

  • We use small padded postal satchels for small orders and medium sized postal boxes for larger orders. Our supportive packaging consists of branded tissue paper and shredded paper padding. We always try our best to use recycled and organic postage materials for our packaging to minimize our environmental impact.
  • All orders come with a special code to use on your next order, a crystal card popup card, informing you of the benefits of the crystal and a space where you can write our your own intention for your crystal.
  • All first orders come with a Free crystal guide booklet which details crystal and jewelry care, 3 simple intention rituals and a manifestation excursive.

WHY ARE SOME PIECES MORE EXPENSIVE THAN OTHERS -EVEN IF USING THE SAME STONE?

  • There are many factors that contribute to the pricing of jewelry. These can range from gemstone cost, quality and size, amount and quality of metals used, additional pendants and cost of labor involved in a piece.
  • Once all of these factors are calculated, it can result in varying costs depending on the necklace, even if the same style of stone is used.
  • We operate by a industry standard of pricing our pieces as we want our pieces to also be affordable to the many mindful women out there.

HOW LONG WILL IT TAKE MY PARCEL TO ARRIVE?

  • We do our best to ship all orders within 48 hours so that we can get your crystal gifts to you as soon as possible.
  • For standard shipping, it typically takes between 5-10 business days as per the Australian Post estimated shipping times. We also allow express shipping at an additional cost which typically takes around 2-5 days to arrive depending on where you are located.
  • We use Australia Post as our shipping provider so for more details on shipping you can head to their website here.
  • You will also be sent an email sipping notification with your parcels unique tracking number, so you can know exactly when your parcel will arrive.

DO YOU SHIP INTENATIONALLY?

  • Unfortunately we currently do not ship overseas however are looking forward to eventually connecting with our fellow crystal lovers over the world…

WHAT IS YOUR WARRENTY POLICY?

  • Our products have a 4 month warranty policy that is applicable in the following instances:
  • Rust or discoloration of wire or chain not removable with standard cleaning,.
  • Crystal/gem becoming dislodged from wire wrapping (not due to excessive force/damage),
  • Significant postal damage/item broken/unusable upon receival,
  • Incorrect items received,
  • Candle burning issues that occur before candle is 40% used
  • If you are experiencing any issues with our products please get in touch with our team, here, so we can resolve it quickly for you.

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